The Knotty Ones Preloved is the official marketplace for buying and selling authentic The Knotty Ones secondhand pieces. Listing is fast and easy—your order history is used to pre-fill your listings in seconds. Plus, items often sell quicker here thanks to high demand from the The Knotty Ones's own community.

Listing your item is simple:
- Visit your Wardrobe and sign up with the email address you used to purchase from The Knotty Ones.
- Your previous purchases will appear automatically.
- Missing something? Search our Catalogue to find any items not shown.
- If your item isn’t in the catalogue, you can add it manually.
- Most details are pre-filled for you, just review and hit “List for sale.”

There are no fees to sell your items.

You’ll receive both a text and email confirmation with instructions for posting your item.

Your shipping label will be emailed to you. You can also access it anytime by visiting your Sales and Purchases, selecting your sale, and downloading the label or QR code. Please ship your item as soon as possible, and within 3 days of purchase.

You don’t need to do anything further - the buyer is notified by email and text. You can message them anytime on the Offers page. Please note: offers are non-binding, so buyers are not obliged to complete the purchase.

Once you accept an offer, the item’s price is reduced to the offer amount so other buyers can purchase at that price.

The Knotty Ones Preloved is the official marketplace for authentic, secondhand The Knotty Ones items. Every purchase is protected by our Buyer Protection, so you can shop with confidence. Listings are linked to original purchases, so you can see verified product history. Chat with other The Knotty Ones fans, make offers, and access exclusive drops, only here!

If your item arrives damaged or isn’t as described, report it within 2 days of delivery via chat or by emailing hello@continue.co. Your purchase is fully protected. If your item doesn’t arrive, or is incorrect or damaged, you’ll receive a full refund after returning the item (with return shipping covered by Continue).

No worries - if the seller doesn’t send your item, you’ll get a full refund. Most sellers ship within a day, but they have up to 5 days. If you’re concerned, try messaging the seller first via the Sales and Purchases page (find your purchase and hit "Message seller"). If there’s no response, contact Continue via chat or email at hello@continue.co.

Buyer Protection is 10% of the item price, paid to Continue. It keeps your payment secure until your item arrives as described. See more details below.

Your payment is held securely in escrow (via Stripe) until you confirm the item has arrived in the described condition. If the item is lost in transit or not as described, you’ll be refunded after returning it to the seller. Buyer Protection also covers customer support and dispute resolution - so you’re always covered.

No, offers are non-binding. However, once an offer is accepted, the item’s price is reduced to the offer amount and other buyers can purchase it at that lower price.

If your item is significantly different from the seller’s description, you can return it (with shipping covered by Continue) and receive a full refund once it’s back with the seller. Otherwise, all sales are final. The item will appear in your digital wardrobe so you can easily re-list it.

Once you’ve received and inspected your item, mark it as accepted by visiting the Sales and Purchases page, finding your purchase, and hitting the accept button. We’ll automatically mark your order as accepted after 4 days post-delivery, but marking it sooner helps release funds to the seller faster.

Shipping is built directly into The Knotty Ones Preloved. Sellers choose from pre-approved couriers, and buyers see delivery rates at checkout. A QR code or label is automatically generated and sent to the seller, or you can access it by viewing your order in Sales and Purchases. Both buyer and seller receive updates at each stage of delivery.

The buyer covers shipping costs. Sellers must use the prepaid label provided and ship the item within 5 days (most ship within 1–2 days).

Yes, your item is insured for its value, and you’ll be refunded if it’s lost in transit.

You can track your order using the tracking link found on your purchase page. Just go to Sales and Purchases, find your purchase, and the tracking link will be available there.

Please post your item as soon as possible, and within 5 days. Orders not posted in time will be cancelled.

Small Parcel: Up to 500g. Ideal for light T-shirts, shirts or small clothing.

Medium Parcel: Up to 1kg. Suitable for jeans, jackets etc.

Large Parcel: Up to 2kg. Best for bulky items like coats, trainers, heavy knitwear or multiple clothing pieces.

Please note that items weighing 5–20 kg belong to the heavy category and cannot be sent with the generated shipping label. You will need to arrange a courier service for these items.

Postage costs can vary by size, weight, and destination. Please check the latest rates with the relevant courier.

Funds are held securely in escrow and released after the buyer confirms they’ve received the item, or automatically after 4 days - whichever comes first.

You will receive an email with your store credit code once the buyer has confirmed satisfactory receipt of your item. You can also find your store credit codes the Store Credit. page. Please note you can only use store credit on our main store.

We accept all major credit and debit cards, including Amex and Klarna. You can also use Apple Pay or Google Pay on mobile. Payment methods may differ from our main store.

Your Wardrobe syncs automatically with purchases from both the main store and preloved. We securely match your orders to your account using your email address and phone number.

It can take a few minutes after you've signed up for items to appear in your wardrobe. If you don’t see your purchased items, here’s how to add them:
- Used a different email at checkout? Go to your Profile and add any additional email addresses - we’ll sync your past orders automatically.
- Search our Catalogue for your missing item; we’ll pre-fill the details so you can quickly list it.
- If your item isn’t in the catalogue, simply add it manually by entering the details yourself.

The The Knotty Ones preloved marketplace is powered by Continue, industry leaders in resale technology. They manage all customer service and payments. If you have questions, feel free to reach out to them directly.